The Otaku Box · Help Center

Brave soul, huh?

You found Liz. I make the box, break the rules, and hoard the best waifus. Got questions? Ask. Dumb ones will be roasted.

Liz

Everything You Need to Know About The Otaku Box

How does the Otaku Box work?

The Otaku Box is a monthly subscription ecchi waifu box. Unlike other boxes, The Otaku Box is based on your vote (not your vote only 😜). Every month, you will be able to vote for your favorite waifus, art, t-shirts, and future Scale figures. Every month, you will receive a box as long as you stay subscribed to The Otaku Box.

JANUARY-2025-Arranged-Box

Each First Otaku Box comes with a Wall Scroll, Waifu Card, Metal Card, add-on: Scale Figure, add-on: T-shirt, and many more items (the Box contains 7-12 waifu items, depending on your customizations and box level!).

- Liz 🌸

What will I receive in my Otaku box?

The Otaku Box includes 7-12 items, depending on your customization and box level.

Every box includes a 16×24" wall scroll, a metal waifu card, a waifu card + 4-9 items.

You can always add a T-shirt and a Scale figure to your box. Your third, sixth, and 12th boxes will have extra items.

As soon as you become a Legendary subscriber (12th box), you will receive an extra item in every future box.

Past_anime_box_items

You get to vote on what art appears on the scroll and t-shirt each month!

- Liz 🌸

What kind of figure is in the waifu box?

I include 1:9 Scale waifu figures in the box. Each first box of quarterly subscription comes with a free waifu figure.

exclusive-figures

I try to keep a variety of different figure positions. 😄

The future Scale figures depend on your vote. Every month, you vote for your favourite characters. The top 5 waifu characters have a chance to be turned into a Scale waifu figure.

- Liz 🌸

What does ecchi or fanservice mean?

This is a type of anime style for the artwork that is featured in the box. It is considered a flirtatious, playful, tongue-in-cheek, art style that is extremely popular in anime. It can also include revealing clothing.

If you are still not sure, Google it.

PLEASE NOTE THAT TO GET ECCHI YOU HAVE TO VERIFY YOUR AGE.

- Liz 🌸

How can I join?

The box cost starts at $49.94. You can upgrade your box with a T-shirt ($19.99). Shipping is $8.99.

the-otaku-box

You can vote for the t-shirt and wall scroll art every month. The winning items will be the ones you will receive in your box.

waifu-shirt

You can also choose different subscription plans. You can pay for the boxes monthly, quarterly, every six months, or annually. A longer subscription comes with HUGE bonuses!

- Liz 🌸

Does each box have a theme, and how does the voting work?

Unlike other subscription boxes, The Otaku Box doesn’t have a set theme for each month. Instead, the box content is driven by your votes and the votes of other subscribers! 😍

Here’s how the voting works:

  • Each month, you’ll get to vote on your favorite waifus, waifu art, and T-shirt design.
  • The most popular choices win, and those items are included in the next box!
Voting-power

You can check out this month’s voting options and cast your votes. It’s a great way to have a say in what you receive!

- Liz 🌸

Vote here
What type of subscription The Otaku Box has?

The Otaku Box is a waifu box subscription offering a large variety of box prices, customizations, and billing intervals.

You can choose a monthly, quarterly, 6-month, or Annual.

The annual subscription comes with a Pay Over Time option.

Every long-term subscription comes with extra items 🤩.

Annual-sub

- Liz 🌸

How does Tier level work?

The longer you stay a subscriber, the higher your level becomes!

There are three levels: Master, Hero, and Legendary.

  • After being subscribed for three months, you’ll achieve a Master Rank, earning a Master Certificate, an exclusive collectible Master Level Metal Card and a bonus item!
  • Six months of subscription advances you to Hero Level, where you’ll receive a Hero Certificate, another bonus item, and an exclusive collectible Hero Level Metal Card.
  • Once you’ve been subscribed for 12 months, you’ll reach Legendary Level, receiving a Legendary Certificate, an exclusive collectible Legendary Level Metal Card, and a bonus item in every future box. How cool is that?
Rank-TOB-Master-Hero-Legendary

To gain levels, simply remain a subscriber. However, canceling your subscription will result in the immediate loss of levels gained. For example, if you cancel your subscription on the third of the month, the month you achieved Master Level, you will still receive the certificate and the bonus item. If you miss a month and resubscribe later, you will not retain the Master Level.

- Liz 🌸

Do you offer birthday specials?

No… Maybe… I can’t tell you if I do! That would totally spoil the surprise, wouldn’t it? 🎉 Definitely make sure your birthday is filled out in your account, though. If I don’t know when it is, how could I possibly celebrate with you? 😄

- Liz 🌸

How to access my Digital product?

All your digital downloads, freebies, and similar will be present under “My digital downloads” on your account.

Click “Download Now” to download your digital product.

digital-download-help
Access your TOB account
How to change my Shipping Address or Phone number?

Keep your waifus from ending up with strangers, update your address like this:

  1. 👉 Log in to your account in TOB.
  2. 👉 Click on Addresses
  3. 👉 Hit Edit, fix your details, then smash Save
  4. 👉 Finally shoot me a messages to confirm
change-address

Boom. Done. Your next box knows exactly where to find you. -Liz🌸

Account login
Shipping schedule

If a box is ordered between the 1st and 7th of the month, it is shipped on the 24th.

If a box is ordered between the 8th and 22nd of the month, it is shipped on the 28th.

If a box is ordered between the 23rd and the end of the month, it is shipped on the 4th of the following month.

- Liz 🌸

What countries do you ship to?
  • Australia
  • Austria
  • Belgium
  • Canada
  • Czechia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Slovakia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • United Kingdom
  • United States
Do you ship to APO/FPO addresses?

We don’t ship to APO/FPO addresses.

You can always set your home address or maybe your friend’s address.

- Liz 🌸

How long will it take to get my order?

Shipping takes 7 - 15 days, depending on your location. Delivering to Alaska and New Zealand can take up to 21 days.

But there is always a possibility something can go wrong as it’s international shipping. There could be a flight delay, customs inspection, etc.

NOTE: SHIPPING TIMES CAN INCREASE DURING THE HOLIDAY SEASON.

- Liz 🌸

Check Your Order

How to check your Order

You can check your orders from your account.

Account login

- Liz 🌸

Account Management / Login Issues

How to access my Otaku Box Account?

If you’re trying to access your Otaku Box account, here’s what you need to know:

  • Click here to log in
  • Use the email and password connected to your subscription.
  • If you forgot your password, just hit “Lost your password?” on the login screen to reset it.
login help

- Liz 🌸

I didn’t activate my account. What should I do?

If you did NOT activate your account after receiving your order confirmation email, send me a message so I can resend the account invitation.

- Liz 🌸

How to change my Shipping Address or Phone Number?

Keep your waifus from ending up with strangers, update your address like this:

  1. 👉 Log in to your account in TOB.
  2. 👉 Click on Addresses
  3. 👉 Hit Edit, fix your details, then smash Save
  4. 👉 Finally shoot me a messages to confirm
change shipping address and phone number

Boom. Done. Your next box knows exactly where to find you. -Liz🌸

Account Login

By sending us a message, you agree to our privacy policy.

How do I change the email, SFW or ecchi version, T-shirt size on my Otaku Box account?

The subscription system won’t let you change your email yourself.

If you need it updated, just shoot me a message and I’ll take care of it.

- Liz 🌸

By sending us a message, you agree to our privacy policy.

How do I cancel my subscription?

You can cancel anytime, no fee, no penalty, no angry waifu showing up at your door... probably.

Log in your account and follow the steps below:

how to cancel subscription

IMPORTANT: Canceling your sub does not magically erase orders you already paid for. Those boxes are still coming. You bought the loot, now you’re getting the loot.

All Otaku Box subs are self-managed, meaning you’ve gotta click the button yourself. I’m not logging in to do it for you while you play Genshin. Until you cancel, the charges keep rolling in like filler episodes.

Pro tip: Cancel 2–3 days before the next billing date (1st of the month). Time zones are chaos, what’s still “last day of the month” for you might already be “new month, new charge” in Japan. Don’t cry to me if you wait too long.

- Liz 🌸

Account Login

Age Verification

Why do I need to verify my age?

Age verification isn’t just me being nosy, it’s something I have to do so I can legally send Ecchi content. Some states and countries have laws that require proof of age before adult-themed items can be shipped.

If your age isn’t verified, I can still send your box, but it will arrive Ecchi-free (and let’s be real, nobody signed up for that).

So if you want the full experience, make sure you’re verified. No ID = no lewds.

- Liz 🌸

Verify My Age
How do I verify my age?

It’s quick and secure:

  1. Click this link.
  2. Follow the instructions to upload your ID.
  3. Once approved, you’ll be fully cleared for Ecchi items moving forward.
Is my information safe?

Yes. I handle verification through a secure system that follows strict privacy rules. Your info is only used so I can confirm your age. I don’t share it, I don’t leak it, and I definitely don’t print it on a dakimakura.

Verify My Age

Lost / Damaged Replacement

An item was missing or damaged, can I get a replacement?

Absolutely! I will ask that you send me a picture of the items you received, and then I can send out the missing or broken items. I sometimes combine missing/damaged items with the next month’s box. However, I can only do this for boxes that are three months old. That means if you contact me about an item from a box in July, and it is December, I won’t be able to replace the damaged item (I make a limited number of items every month).

- Liz 🌸

By sending us a message, you agree to our privacy policy.

How can I request a lost / damaged box replacement?

You need to contact me!

It happens! Box can be lost in transport, misplaced by customs, or even stolen.

Very rarely, the box could be seriously damaged in transport or by a local shipping company.

- Liz 🌸

By sending us a message, you agree to our privacy policy.

Tracking number shows delivered but I still don’t have it.

Sometimes the boxes will show delivered one to two days before they actually are.

Please wait, and if the boxes do not show up, you will need to contact the local postal service (USA - USPS, Canada - Canada Post, France - La Poste, UK - Royal Mail, Australia - Australian Post, etc).

Also, check your apartment office, apartment postal boxes, neighbors, friends, or relatives that could have access to your mail.

If you still don’t have the box after a couple of days, send me a message.

- Liz 🌸

By sending us a message, you agree to our privacy policy.

Billing and Refund

Why Am I Billed & When Do I Pay?

When you subscribe, you pay for your first box at checkout. The base price starts at $41.99, depending on what you’ve added, so make sure to double-check your total before completing your order.

You’ll be charged again on the 1st of the month, even if you subscribed on the very last day of the current month. If you don’t want another box after your first one, you’ll need to cancel before the 1st to avoid being charged again.

Yes, you’ll still receive your box even if you cancel your subscription. That order was paid for and it’s on its way.

In some cases, you may see another charge before your first box has shipped, especially if you ordered near the end of the month. Don’t panic. Your box is still coming! It just takes a little time to prepare and pack everything before it ships.

Also, if your payment doesn’t go through on the 1st, the system will automatically retry the charge every two days until the 20th (up to 10 attempts total). If all attempts fail, your subscription will be automatically cancelled.

- Liz 🌸

I haven’t gotten my first box, but I am now being billed for my second?

Depending on your location in the world, shipping times can significantly vary.

In general, it depends on when you’ve ordered your first box. All first boxes ordered up to the 7th of the month are shipped on the 24th. If you’ve made an order from the 8th to the 22nd they will be shipped on the 28th. If you’ve made an order after the 22nd your box will be shipped on the 4th.

If you order after the 22nd, your first box ships on the 4th, but you’ll still be charged for the next box on the 1st of the month.

- Liz 🌸

I don’t have enough money for this month and I didn’t cancel in time. What do I do?

The billing system will try the card up to the 20th of the month (UTC time). If there is no successful charge, the billing system will automatically cancel the subscription. Sorry, this means you will also lose the levels you have gained.

- Liz 🌸

Why was I charged a different amount than what is on the website?

All prices are in USD. If you don’t live in the United States, the price will be converted from your country’s currency. Currency exchange is a pain.

You may also get charged a currency conversion fee by your bank. I can’t do anything about the conversion part. Sorry!

I appreciate your interest in The Otaku Box - Liz 🌸

By sending us a message, you agree to our privacy policy.

I cancelled my subscription. Do I still get the box I paid for?

Absolutely! You’ll still get the box you paid for 💌 Even if your subscription’s been cancelled, any box you’ve already purchased is still coming your way. No worries there.

- Liz 🌸

Refund Policy

All sales are final. I don’t offer refunds because each box and item is custom-prepared after the order is placed. Once the process begins, I’m unable to cancel or reverse it.

If you ever receive a damaged or defective item, I’ll replace it for you at no cost. Just contact me within 7 days of delivery and include a clear photo of the item so I can take care of it right away.

Subscriptions are self-managed, and you have full control over your account. You can cancel your subscription at any time.

- Liz 🌸

By sending us a message, you agree to our privacy policy.

About Waifu Card Club

What is the Waifu Card Club?

It’s my chaotic side project turned cult hobby. Every month you get 10 brand-new, foil waifu cards, sometimes wholesome, sometimes so lewd they’re banned in 7 countries. You vote, I print, and your binder cries when you miss a drop.

- Liz 🌸

What makes these cards special?
  • Exclusive art (no AI trash—only my in-house artists).
  • Lewd upgrade available (coward if you don’t).
  • Never reprinted, never restocked (miss it = gone forever).
  • You vote on the waifus + outfits every month (maid? bunny? catgirl? it’s on you).
  • Collectors flip them on eBay faster than your standards.

- Liz 🌸

Do I get anything extra?

Yup:

  1. Optional lewds wallpaper pack (for your phone/PC).
  2. Bragging rights as a Day 1 Waifu Collector.
  3. Monthly trauma when you realize you missed a drop.

- Liz 🌸

Why did you even make this?

Because I’m Liz, and I thought: “What’s dumber than a normal anime box? A foil waifu card club that actually exists.” And now thousands of you absolute degenerates joined me anyway. This chaos? Yeah, it’s on you. 😏

- Liz 🌸

How much does it cost?

Your first pack is $24.95 — yes, really. After that, the usual monthly pricing kicks in. Don’t overthink it, just grab it before your future self cries about missing out 😏

- Liz 🌸

How long do I have to grab a pack?

Until the month ends. Then they vanish forever. No reprints. No restocks. No forgiveness. Don’t cry on Reddit later. I warned you.

- Liz 🌸

Are the lewd ones really that bad?

Yes. Some are fully uncensored. Some even got banned in 7 countries. Don’t open them around mom.

And yep, fully lewd drops require age verification. No ID, no spicy waifus.

- Liz 🌸

Age Verification
How do you vote for the next waifu card?

Every month you get to vote on:

  • Which waifus show up next.
  • What outfits they’ll wear (maid, bunny, etc).
  • How spicy the art gets.

Degenerate democracy at work, you vote, I print. If the pose is cursed, that’s on you, simp.

- Liz 🌸

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